Frequently Asked Questions

 You have hired me to design and complete a vision for your space and I ask that you do not select items without my approval because items that you select may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased direct. 

 I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. For a very detailed explanation of possible hidden costs read this article: Hidden Costs of Interior Design 

 We work with the contractors hired by the client or builder.  We enjoy working with other design professionals to create your custom space. I prefer to use professionals that I have worked with on previous projects.  ATELIER HAUS INTERIORS, LLC does not provide contractor services; so independent architects and contractors hired by the client or builder are an integral part of the process.

This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. Everyone involved: designer, client, vendors and contractors are expected to not cause unreasonable delays in the project.

Each project scope is different. We aim to create custom proposals, tailored to each client's specific needs based upon the scope of the project. Some projects are priced based on an hourly rate and others are per square foot. The type of service, Interior Design, Interior Decorating and 3D Renderings, are also a factor when creating the custom proposals for clients. 

 Once you receive a Proposal you have 3 days to either accept or decline the item. If you accept, a signed copy of the proposal or approval on HOUZZ, along with full payment is required to place an order. 

Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. Custom orders are 

nonreturnable.  Requests for returns and cancellations will be billed hourly.  Design Fees and reimbursable expenses are non-refundable, even when associated with a return or cancellation. 

Proposals are due with payment within 7 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will be charged a 10% late fee and all work will cease until invoice is paid. 

 Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution.  The decision about what is purchased and installed in your home is ultimately yours.   

Having a clear budget is very important for the project running smoothly and for your expectations to be met.  We will work inside your budget parameters, but ultimately it is up to the client to keep themselves on budget.    

A Specification is a document that I provide the details for you or your builder to purchase an item not being provided by AHI.  A Proposal is a document where I am requesting payment for items so that I can purchase the item. Proposals are payable to ATELIER HAUS INTERIORS, LLC.    

Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by ATELIER HAUS INTERIORS, LLC  go into a licensed, bonded, insured and climate controlled warehouse awaiting installation.  It is our policy to not deliver items to client’s homes directly or in multiple trips, this allows for the “big reveal” and helps minimize issues.  Clients are responsible for all shipping, storage, & delivery fees.